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We have three Exede services available, depending on your region
Bronze 12: a 12 Mbps downstream / 3 Mbps upstream service
Bronze 25: a 25 Mbps downstream / 3 Mbps upstream service
Gold 30: a 30 Mbps downstream / 3 Mbps upstream service
Exede high speed internet is the culmination of a process that began in 2008 when ViaSat started construction on its next-generation satellite, ViaSat-1. The new technology delivers the most significant capacity leap in the history of satellite technology. Viasat-2, our newest satellite, was launched in June of 2017 and will be ready for plans early 2018 offering speeds up to 100Mbps!
The reason older versions of satellite internet service were slow had more to do with the technology available at the time than latency. Our satellites are in orbit a bit more than 22,000 miles above the Earth, but the speed of light is approximately 186,282 miles per second. So while there is a tiny bit of latency, it’s not enough to make a big difference in most uses of the internet. Our new service incorporates groundbreaking web acceleration technology which dramatically speeds up page load times, minimizing the effect of latency. So in addition to the much higher speeds enabled by our high capacity satellite, you will experience a much faster, more responsive web browsing experience. The only problem latency will really cause you is when trying to play multiplayer real time online games, our internet service does not work for this type of use.
Yes. We recently launched Exede Voice, which is optimized specifically for our network and includes unlimited local and long-distance calling in the U.S. and Canada. Learn lots more on the Exede Voice web pages. Other VoIP services usually work fine with Exede, but you’ll likely see much better results with Exede Voice. Plus, calls don’t count toward your data allowance as they would with other VoIP services.
Some VPNs work on the Exede Service, our recommendation is to come by our office with your mobile device, connect to our demo account and test your VPN on the Exede
Network, this is the only way to ensure it will work as you need. Virtual Private Networks (‘VPN’) and other remote computer access software such as those used to connect business servers to at-home workers may be very slow with Exede Internet. Some VPNs may not work at all
The performance of some games is very poor, while some may not work at all. Others may be OK. As a general rule, online multiplayer action games tend not to work well with Exede, while turn-based multiplayer or single-player games with fewer online elements may work better. Your physical location, gaming platform, and many other factors can impact games’ performance. Gamers should also bear in mind that our new unlimited plans are great for software updates and downloadable content.
A certified professional installer quickly and efficiently installs equipment and activates the Exede Internet service at your chosen location. The satellite mini-dish is about 30 inches wide x 28 inches high and can be easily mounted on a roof, outside wall or in the ground. A cable from the dish connects to the modem which connects to your computer via an Ethernet connection, a standard installation usually takes 2.5 hours or less. Click here to Learn more about the installation process. (this will link to a micro section on the site explaining the install process)
No, installation requires an installation professional to make sure that the dish is pointed at the satellite accurately and to verify that all connections are made properly
The Exede dish comes under the FCC Over-the-Air Reception Devices Rule. This means it has the same classification as other residential dishes like satellite television and legally permissible for mounting on your home. As always, please check with your HOA for specific rules and covenants.
ViaSat is the company delivering both the existing WildBlue service and the new Exede service. ViaSat is an innovator and leader in the satellite industry, providing products and services for consumers, businesses, the U.S. military, and the U.S. government. For more information, please visit www.viasat.com.
Yes. If you disconnect your service before the end of your 24-month minimum service term, you may be charged an early termination fee (ETF) of $15 for every month remaining on the contract. For example, if you were to cancel service after 10 months of your 24-month contract: 14 months remaining on the contract x $15 = an ETF of $210.
We currently do not offer a broadband service for RVs, boats, service vehicles, etc. Exede Internet service requires a stationary, fixed installation at your home.
You can always view your bill online at MyExede. This Help Center article has some more information about viewing your bill. Keep in mind your first bill will look a little different and will likely be a little higher due to prorated charges for your first few days of service. Learn more about your first bill.
It’s pretty simple: You provide us with a form of payment that we’ll automatically charge each month on your billing due date. You can choose to pay with a credit/debit card or a bank account (ACH transfer). Checks are not accepted. You can see your bill, change your payment method and more on the MyExede customer portal. Learn more about how to make an online payment.
The Acceptable Use Policy outlines important requirements regarding permissible and prohibited uses of ViaSat’s Internet service. Some of the prohibited uses have security implications. View the Acceptable Use Policy for Exede on our legal documents page.
When ViaSat receives notice from a third-party copyright holder that unauthorized copyright usage has been traced to an Exede or WildBlue Internet service user, we notify the subscriber. Unauthorized usage includes downloading or uploading material, such as films or music, owned by another without their consent. Click here for more information on this policy.
Exede has given me great flexibility in where I live. I’m able to do all of the things I want online!
Awesome service and prices and our installer was precise, prompt and professional!
We are very satisfied with our internet service! Highly Recommend!
These guys do a first class job all the way around!
Had been having trouble finding internet for living out of town, recently went with Marsh Networks and are VERY pleased, not only with the technician that came out and hooked us up but also the quality of internet.